Shipping and Delivery Policy for Yassmina Cakes (Registered as The Pure Nest)

At Yassmina Cakes, registered under the business name "The Pure Nest," we want to ensure a smooth and delightful experience for all our customers when it comes to shipping and delivery of our cakes and customized specialty cakes. This policy outlines the details of our shipping and delivery procedures.

1. Delivery Options

We offer two convenient options for receiving your order:

Pick Up

You can choose to pick up your order directly from our location. This option allows you to have your cake in your hands at your preferred time. Our team will provide you with the pick-up details upon confirming your order.

Delivery

We also offer delivery services for your convenience. Our delivery service covers most areas within the UAE. You can select your desired delivery date during the checkout process.

2. Delivery Charges

- For orders within Dubai and its main surrounding cities, we have a fixed delivery charge, which will be clearly stated during the checkout process.

- For locations that are further out, such as Fujairah, delivery charges may vary due to the distance. The delivery rates for such areas will be determined by the delivery company.

3. Delivery Times

- For pick-up orders, we will coordinate with you to ensure your order is ready for collection at the agreed-upon time.

- For delivery orders, our team will strive to deliver your cake within the specified delivery window. However, please note that factors such as traffic and weather conditions may occasionally impact delivery times. We recommend placing your order well in advance, especially for time-sensitive occasions.

4. Special Requests

If you have specific delivery instructions, such as leaving the package with a concierge or neighbor, kindly mention these details during the checkout process.

5. Order Changes

If you need to make changes to your delivery date or address after placing an order, please contact us as soon as possible. We'll do our best to accommodate your request, but changes may not always be possible depending on the stage of preparation.

6. Delivery Confirmation

For delivery orders, we will provide you with a confirmation email or message once your cake is out for delivery, along with any relevant tracking details if applicable.

7. Quality Assurance

We take every measure to ensure that your cake arrives in perfect condition. Our cakes are carefully packaged to minimize the risk of damage during transit.

8. Communication

We strive to keep you informed throughout the delivery process. In case of any delays or unforeseen circumstances, our team will reach out to you promptly to provide updates.

9. Damages During Delivery

While we take every precaution to ensure that your cake is delivered in perfect condition, damages can occasionally occur during transit. In the event that your order sustains damage while in the possession of the delivery company, we want to assure you that we are not liable or at fault for the damages. However, we are committed to making things right.

Full Refund

We will offer a full refund for a completely damaged order, including the cost of the cake and delivery charges. Partial refund for slight damages to an order.

20% Discount

As a gesture of goodwill, we will also provide you with a 20% discount on your next order with us. This discount can be used toward the purchase of another cake or customized specialty cake.

Please note that it's important to inspect your order upon delivery. If you notice any damage to the packaging or the cake itself, we kindly ask that you contact us immediately. Providing photographs of the damages will help us better understand the issue and improve our services. We may request photographs to asses the extent of the damage and take steps to prevent similar occurrences in the future.

10. Questions and Support

If you have any questions about our shipping and delivery policies, or if you need assistance with your order, please don't hesitate to contact us at yassmina@yassminacakes.com or +971507163864.