HELP CENTER

FAQs

Do you do customised cakes?

Yes, we specialize in creating customized cakes tailored to your preferences and occasions. Whether it's a birthday, wedding, or any special event, our talented bakers can bring your vision to life in the form of a delicious and uniquely designed cake. Just let us know your ideas, and we'll work closely with you to create a cake that's both visually stunning and delightfully flavorful.

I like one of your designs. Is it possible to vary the shape and color?

Absolutely! We're thrilled that you appreciate our designs. We understand that each celebration is unique, and we're here to accommodate your preferences. Feel free to let us know if you'd like to vary the shape, design, or any other aspects of the cake. Our team is dedicated to creating a cake that matches your vision perfectly and makes your special day even more memorable. Just share your ideas with us, and we'll bring them to life!

How long in advance should I order my cake?

To ensure that we have enough time to create a cake that meets your expectations, we recommend placing your order at least 5 days before your desired pickup or delivery date. This allows our team to carefully plan and craft your cake with attention to detail, ensuring it's both visually stunning and delicious. However, for more complex designs or during peak seasons, we suggest placing your order even earlier to secure your spot on our schedule.

Can I make a design appointment?

Certainly! We offer design appointments via Zoom calls, where we can discuss your cake ideas in detail. During the appointment, you can share your vision, and if needed, we also offer the option to have you sketch a cake design. Please note that there might be an additional cost associated with this service, as it allows us to create a cake that perfectly matches your preferences. Feel free to contact us to schedule a design appointment and get the creative process started!

Can I pick up my cake?

Absolutely! We offer the option for you to pick up your cake directly from our location. It's a convenient way to ensure that your cake is in your hands at the right time. Additionally, we provide the convenience of cake delivery if you prefer to have your cake brought to your specified location. Whether you choose to pick up or have your cake delivered, our goal is to make the process as seamless as possible so that you can enjoy your special treat with ease.

Which regions do you deliver to?

We’re delighted to offer cake delivery to most areas within the UAE. Our delivery service covers a wide range of regions, allowing you to enjoy our delicious cakes wherever you are. However, for locations that are a bit farther, there might be a slight difference in delivery rates. Rest assured, we strive to make our delivery service as accessible as possible, ensuring that your cake reaches you in perfect condition and on time. Feel free to contact us for more information about delivery to your specific area.

Do you have extra charges for delivery in different locations within Dubai?

Within Dubai and its main surrounding cities, we have a fixed delivery charge. You won't incur any additional fees for deliveries in these areas. However, for locations that are further out, like Fujairah, the delivery prices will be determined by the delivery company at a different rate. Our goal is to provide transparency and ensure that you're informed about the delivery costs upfront, so you can make the best choice for your cake delivery needs. Feel free to reach out if you have any specific queries about delivery charges in your area.